How to Move Your Retailers to a New Recharge Platform Without Losing Them

Distributors often stay on a platform they are unhappy with because they are afraid of losing retailers during the switch. The fear is fair, but most of the risk comes from poor planning, not from the new software.

A simple plan

1. Week before: tell retailers why you are switching and the exact cut-off date.
2. Data: export users, levels and commission slabs from the old platform.
3. Cut-off: note every wallet balance at one fixed time and add the same balance on the new platform.
4. Top retailers first: train your busiest retailers in person or on a call.
5. First week: one support number, answered fast, for any question.

What to tell retailers

• Your balance is safe and will be the same
• Here is the new app and your login
• This is the number to call if anything looks wrong

Conclusion

A switch done well can even win you retailers, because a smoother app is something they notice every day. If you are planning one, our team can help set up your white label platform and move your data.