1. Introduction
A1Topup Services (OPC) Pvt Ltd ("A1Topup", "we", "us", or "our") develops and operates a multi-recharge software platform, mobile application, website, and API. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. The terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, unless otherwise defined here.
2. Information We Collect
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, which we retain and use as described in this policy. This may include:
- Your name, mobile number, email address, and date of birth
- Business details for reseller, distributor, or API accounts, including shop name, GST number, and PAN, where applicable
- Government-issued identity or address proof submitted for KYC verification
- Bank account, UPI, or wallet details used for top-ups and settlements
- Support communications, including messages sent through our contact form
3. Log Data
Whenever you use our Service, in the case of an error in the app we collect data and information (through third-party products) on your device, referred to as Log Data. This Log Data may include your device's Internet Protocol ("IP") address, device name, operating system version, the app's configuration when using our Service, the time and date of your use, and other statistics.
4. Cookies
Cookies are small files containing data that are commonly used as anonymous unique identifiers, sent to your browser from the websites you visit and stored on your device's internal memory. Our Service does not use cookies explicitly; however, the app may use third-party code and libraries that use cookies to collect information and improve their services. You may choose to accept or refuse these cookies. If you refuse our cookies, you may not be able to use some portions of this Service.
5. How We Use Information
- To create and manage your account and verify your identity
- To process recharges, bill payments, and other transactions
- To calculate and disburse commissions and settlements
- To provide customer support and respond to queries
- To send transactional alerts, service updates, and, with your consent, promotional communications
- To detect and prevent fraud, abuse, or unauthorized account access
- To comply with applicable legal, tax, and regulatory obligations
We will not use or share your information with anyone except as described in this Privacy Policy.
6. Service Providers
We may employ third-party companies and individuals for reasons including:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related tasks, such as payment processing or SMS delivery; or
- To help us analyze how our Service is used.
These third parties have access to your personal information only to perform the tasks assigned to them on our behalf, and are obligated not to disclose or use it for any other purpose.
7. Security
We value your trust in providing us your personal information and strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. Data Retention
We retain personal and transactional data for as long as your account remains active and for a reasonable period afterward, to comply with tax, accounting, and regulatory requirements. KYC documents are retained in line with applicable regulatory guidance for payment and recharge intermediaries.
9. Your Rights & Choices
- Access & correction — request a copy of the personal data we hold about you, or ask us to correct inaccuracies
- Withdraw consent — opt out of promotional communications at any time via the unsubscribe link or by contacting support
- Account closure — request closure of your account, subject to settlement of pending dues and regulatory retention requirements
To exercise these rights, please contact us using the details below.
10. Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take the necessary action.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We recommend reviewing this page periodically for changes. We will notify you of updates by posting the revised Privacy Policy on this page. This policy was first made effective as of October 8, 2021, and was last reviewed and updated on August 21, 2026.
12. Contact Us
If you have any questions or suggestions about our Privacy Policy, please don't hesitate to reach out:
